We understand that our customers may occasionally need to request a refund. To ensure a fair and transparent refund process, we have established the following policy:

Eligibility for Refunds:

We offer refunds within 30 days of the initial purchase. To be eligible for a refund, customers must meet the following criteria:

• The request for a refund must be made within 30 days of the initial purchase.
• The customer must provide a valid reason for the refund request.
• The customer must have attempted to resolve the issue with our support team before requesting a refund.

Non-Eligible Refunds:

We do not offer refunds for the following:

• Subscription renewals after the initial purchase
• Upgrades or additional services purchased after the initial purchase
• Products purchased from third-party vendors or resellers

Refund Process:

To request a refund from CMS Signage, customers must contact our support team by submitting a ticket or email. The request must include the following information:

• The customer's name and email address used to make the purchase
• The order number or transaction ID
• A brief explanation of why the customer is requesting a refund
• Any additional information or documentation that supports the refund request

Our support team will review the request and respond within 5 business days. If the request is approved, the refund will be processed within 10 business days.

Exceptions:

We reserve the right to refuse a refund request if we determine that the request does not meet our eligibility criteria. We may also make exceptions to this policy in the following circumstances:

• Our software product is not functioning as intended, and we are unable to resolve the issue within a reasonable time frame.
• Our software product is no longer available or supported.
• The customer experiences unforeseen circumstances, such as a medical emergency or a natural disaster, that prevent them from using our software product.

We appreciate your business and strive to provide you with the best possible service. If you have any questions or concerns about our refund policy, please do not hesitate to contact our support team.